Frequently asked questions

You choose a letter type, enter a few key details — who the letter is from, who it's to, the subject, and the key facts — and our AI generates a professional formal letter. You get a free preview of the opening, then pay to unlock the full result.

Yes. Every letter is generated using the specific details you provide: your name, the recipient's name and organisation, the subject matter, and your key facts. We never use a generic template — each letter is built fresh from your inputs.

Refund requests, complaints to companies, landlord repair requests, parking fine appeals, flight delay compensation claims, noise complaints, job resignation letters, subscription cancellations, debt repayment requests, and formal complaints to councils. More types are on the way.

Yes. Letters are written in formal British English, following standard UK business letter conventions, UK spelling (colour, favour, whilst, etc.), and appropriate UK legal references where relevant.

Where it strengthens your case, yes. For example, a refund request letter may cite the Consumer Rights Act 2015, and a landlord repair letter may reference the Landlord and Tenant Act 1985 or the Homes (Fitness for Human Habitation) Act 2018. This is included automatically based on the letter type.

The preview is always free — no account or card required. Unlocking the full letter, brief version, key points summary, and follow-up template costs £4.99 as a one-off payment per letter. No subscription, no hidden fees.

You get the full formal letter (ready to send), a brief version (a shorter summary), a key points list (useful for follow-up calls or emails), and a follow-up template if your original letter gets no response.

Yes. If you are not satisfied within 7 days of purchase, contact us and we will refund you in full. See our Refund Policy for full details.

No. Letter Smith generates professionally worded letters to help you communicate clearly and effectively, but the letters are not legal advice and have not been verified by solicitors. For complex legal matters, always consult a qualified legal professional.

Usually 10–20 seconds. The full letter, brief version, key points, and follow-up template are all generated in a single pass.

You can generate a free preview without an account. To unlock the full letter and save it to your account, you will need to create a free account and complete a one-off payment.